Please note that all policies are subject to change at any time. Any major changes to our policies or operations due to Holiday or crisis closures will be communicated through pop-ups on our homepage.
We do not currently ship to PO boxes. You must provide a physical address at the time you place your order.
Orders placed before 1 PM EST Monday - Friday are processed within 48 hours.
Please note that UPS may require a signature on orders totaling $200 or more.
Peace of Cloth ships only to the United States at this time. Flat rate $10 UPS Ground shipping promotions are only available to the lower 48 US states.
Shipping to Hawaii & Alaska is a flat rate of $20.
Shipping to Puerto Rico is available for a flat rate of $40.
Orders shipped to New York and California are subject to state and county sales tax.
Returns / Exchanges:
Peace of Cloth gladly accepts the return of unworn and unwashed merchandise purchased from pocnyc.com for an exchange or full refund. All original product packaging, hangers and tags must be intact, otherwise you could be subject to a restocking fee of 15%.
Any items marked as FINAL SALE may not be returned or exchanged.
Certain items marked as CLEARANCE may be returned for store credit, or exchanged for another item only. No refunds.
Please contact us immediately if you receive a defective item, which we will either replace or refund at your request.
Peace of Cloth does not accept items returned from independent retailers. Please contact the original retailer where the purchase was made to complete this type of return.
Gift cards are non-refundable. Puerto Rico does not qualify for free return shipping and customers will be refunded for their returned merchandise less the cost of shipping (which may exceed $40) if a return label is provided to them.
A free UPS return label is provided upon request.
Return / Exchange Procedure:
- Request your free UPS return label by completing the form here
- A return authorization must be requested within 30 days of the original purchase date.
- Your return label will be sent to you via email shortly after filling out the form. Make sure you check your spam email box if you do not receive it within a few minutes.
- Print your label and attach it to the packaging. Please also include your original packing slip in the box.
- Drop the box off at your nearest UPS location, or drop box within 5 days.
Returns are processed within 10 business days of receipt. You will receive confirmation via email when your refund has been processed. Please allow up to 5 business days for a refund to apply to your bank account.
Exchange orders are processed within 10 business days of receipt and shipped via UPS ground service. You will receive confirmation via email when your exchange has been processed.
Original shipping costs are non-refundable.
Returning or Exchanging a Gift:
Peace of Cloth gladly accepts the return of gifted merchandise purchased from pocnyc.com that is unworn, unwashed, or defective for a website credit sent via email. Please contact us directly when returning a gift.