How do I contact you with questions?
We can be reached by phone at 212-244-1141, Monday-Friday 10-5 PM EST. You can also e-mail us anytime at firstname.lastname@example.org
How long will my order take to ship?
Orders placed before 5 PM Eastern Time Monday through Friday are processed that day and will ship by the next business day via UPS. Customers will be notified with a tracking number at the time of shipping.
Can shipping be expedited?
Yes! We offer flat rate ground UPS shipping, but you can request expedited shipping. At the time of checkout, please put a note in the special instructions section specifying the preferred type of UPS shipping method (Overnight, 2nd Day, or 3rd Day). We will respond to your order with confirmation that we have received your request to expedite and that your order will be processed. An additional shipping charge will be applied to your credit card at the time of shipment with cost depending on chosen method, ship to address, and package weight.
What is your return/exchange policy?
We hope that you are fully satisfied with your purchase, but we're always here if something doesn't fit or if you have any issues with your purchase. Returns are accepted within 30 days of purchase date. Gift cards are non-refundable. Alaska and Hawaii are excluded from free return shipping and the customer will be refunded for their returned merchandise less the cost of return shipping.
To request a free return label, visit pocnyc.com/pages/returns.
Each item must be in unused, unworn condition with original tags, hanger and plastic garment bag. Returns that do not meet these guidelines are subject to a re-stocking fee.
Please allow 7-10 business days for your refund to be processed once your return is received by our warehouse.
I am looking for a specific style. How do I find it?
Please refer to our Styles & Fabrics guide for a step by step on how to find your perfect style! If you have the style# of the item available, you can also type that into the search box.
Are there any stores in my area that carry Peace of Cloth?
Please refer to our Store Locator for a listing of stores throughout the US that carry Peace of Cloth!
What are the differences in fabrics and styles?
Please refer to our Styles & Fabrics guide for detailed descriptions of our styles and fabrications.
My size is not available in a certain color. When will it be available?
We update our web store inventory on a daily basis. If you do not see the color you want in stock right now, it may become available at a later time. We recommend that you check back periodically to see any additional colors that may have been added. You can also contact a specialty store in your area that may have the item in stock, or may be able to special order it for you.