Shipping & Returns Suspended

ALL SHIPPING & RETURNS HAVE BEEN SUSPENDED UNTIL FURTHER NOTICE.

Online Orders:

We will continue to accept online orders, however, we are not currently shipping. All orders will be shipped via their chosen method once shipping resumes at a later date, which is to be determined.

At the time shipping resumes, all customers will be contacted via email blast. If you would like to sign up for our email notifications, send an email to vicky@pocnyc.com

If you have placed an order that has not yet shipped and you would like to cancel it, please send an email to vicky@pocnyc.com

 

Returns:

Do not worry! We will be accommodating all customers wishing to make a return as soon as we are able.

At this time, we cannot accept or process returns and exchanges. No requests for free return labels will be granted at this time due to closure of our home office and warehouse. Please do not ship any returns back to us, as they might be returned to you because no one is available to accept the delivery.

Our return window will be extended and all customers will be notified when they can obtain a free return label. 

 

If you have any questions about our current policies, please send an email to vicky@pocnyc.com

We thank you for your continued cooperation and wish that everyone stay safe and healthy!

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