Shipping & Returns Policies

Shipping:
Orders placed before 1 PM EST Monday - Friday are processed that day and will ship within 24 hours via UPS Ground, unless an expedited shipping option is chosen. Please note that UPS may require a signature on orders totaling $200 or more.

Peace of Cloth ships only to the United States at this time. Flat rate $10 shipping promotions are only available within the contiguous 48 states in the US (excluding Hawaii and Alaska.)

Hawaii and Alaska shipping is available for a flat rate of $20. Puerto Rico shipping is available for a flat rate of $40.

Expedited shipping is available only in the lower 48 states.

 

Returns / Exchanges:

Peace of Cloth gladly accepts the return of unworn and unwashed merchandise purchased from pocnyc.com for an exchange or full refund. All original product packaging, hangers and tags must be in tact, otherwise you could be subject to a restocking fee of 15%.

Please contact us immediately if you receive a defective item, which we will either replace or refund at your request.

Peace of Cloth does not accept items returned from independent retailers. Please contact the original retailer where the purchase was made to complete this type of return.

Gift cards are non-refundable. Alaska, Hawaii and Puerto Rico do not qualify for free return shipping and customers will be refunded for their returned merchandise less the cost of shipping if a return label is provided to them.

 

Return / Exchange Procedure:

  • Request your free UPS return label by completing the form here
  • A return authorization must be requested within 30 days of the original purchase date. 
  • Your return label will be sent to you via email. return requests submitted Monday - Friday before 3pm EST will be replied to the same day. requests submitted after 3pm will be replied to on the next business day.
  • Print your label and attach it to the packaging. Please also include your original packing slip in the box.
  • Drop the box off at your nearest UPS store. 

Returns are processed within 10 business days of receipt. You will receive confirmation via email when your refund has been processed. Please allow up to 5 business days for a refund to apply to your bank account. 

Exchange orders are processed within 10 business days of receipt and shipped via UPS ground service. You will receive confirmation via email when your exchange has been processed.

Original shipping costs are non-refundable.

 

Returning or Exchanging a Gift:

Peace of Cloth gladly accepts the return of gifted merchandise purchased from pocnyc.com that is unworn, unwashed, or defective for a website credit sent via email. Please contact us directly when returning a gift.

 

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